Our Privacy Policy

Last updated: July 13, 2026

Coastal Crates ("Coastal Crates," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, our reservation and rental services, and our communications with you.

By using our website or renting from Coastal Crates, you agree to the practices described in this policy.

Information We Collect

Information you provide to us. When you request a quote, reserve crates, schedule a delivery or pickup, or contact us, we may collect:

• Your name, email address, and phone number
• Your delivery and pickup addresses
• Payment information needed to process your rental
• Any details or messages you choose to share with us

Payment information. We use a third-party payment processor to handle transactions. Your full payment card details are entered directly with that processor and are not stored on our servers. We may retain limited records such as the date, amount, and a partial confirmation of the transaction.

Information collected automatically. When you visit our website, we may automatically collect certain information through cookies and similar technologies, including your IP address, browser type, device information, pages viewed, and how you arrived at and moved through our site.

How We Use Your Information

We use the information we collect to:

• Process reservations, deliveries, pickups, and payments
• Communicate with you about your rental, including confirmations, scheduling, and service updates
• Respond to your questions and provide customer support
• Operate, maintain, and improve our website and services
• Understand how visitors use our site and measure the performance of our marketing
• Send you promotional messages, where you have opted in or where otherwise permitted by law
• Comply with legal obligations and enforce our terms and agreements

Cookies and Analytics

Our website uses cookies and similar technologies to help it function, remember your preferences, and understand site traffic. We may use analytics and advertising services (such as Google Analytics and similar tools) that set their own cookies to help us measure usage and reach potential customers.

Most browsers let you refuse or delete cookies through their settings. Please note that disabling cookies may affect how parts of our website work. Where required by law, we will request your consent before placing non-essential cookies.

Marketing Communications

From time to time we may send you promotional emails or text messages about offers, updates, or news from Coastal Crates. Where required, we will only do so with your consent.

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any message, and you can opt out of marketing texts by replying STOP. Even if you opt out of marketing, we may still send you non-promotional messages related to your rental, such as reservation confirmations and pickup reminders.

How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business, including with:

• Service providers who help us run Coastal Crates, such as our payment processor, reservation and scheduling platform, email and text messaging providers, and analytics and advertising partners. These providers are permitted to use your information only to perform services on our behalf.
• Legal and safety purposes, where we believe disclosure is necessary to comply with the law, respond to a legal request, protect our rights or property, or protect the safety of our customers or others.
• Business transfers, if Coastal Crates is involved in a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information for as long as needed to provide our services, maintain business records, resolve disputes, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to request access to, correction of, or deletion of the information we hold about you, and the right to opt out of certain marketing communications.

To make a request or ask a question about your information, contact us using the details below. We may need to verify your identity before acting on your request.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Third-Party Links

Our website may contain links to other websites we do not operate. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes may be communicated through our website or by other means. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Coastal Crates Charleston, SC Email: info@coastalcratescharleston.com